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Downtime

Incident Notice – All JTL-Cloud Services Affected

Oct 29 at 05:18pm CET
Affected services
Account Service's API
Account Service's Application
Partner Portal's Application
Partner Portal's API
Hub's API
Hub's Application
ERP's Application
ERP's API
Tunnel Service
App Service's API

Resolved
Oct 29 at 10:01pm CET

All issues are resolved and the JTL-Cloud Platform is fully available again. Thank you for your patience

Updated
Oct 29 at 09:00pm CET

We are seeing initial signs of recovery across JTL-Cloud services as Microsoft continues to restore affected Azure infrastructure. Some systems are becoming available again, but overall performance remains degraded.

We are closely monitoring the ongoing recovery process and will provide further updates as stability improves.

Updated
Oct 29 at 08:36pm CET

According to Microsoft, full recovery is expected within the next four hours (by 23:20 UTC on 29 October 2025). We continue to monitor the situation closely and will provide another update within the next two hours or sooner if significant progress occurs.

Created
Oct 29 at 05:18pm CET

We are currently experiencing a global issue with Microsoft Azure which is causing all JTL-Cloud services to be unavailable. We are monitoring the situation closely and will provide updates as soon as they become available. Thank you for your patience.